Help
While we always strive to deliver a quality service, there are unforeseen issues with technology that may pop up sometimes. We apologise in advance for any technical difficulties you might experience.
If you're having issues, check out the below for some simple troubleshooting techniques. If you're still having problems after following these steps, please let us know via the live Q&A function and we'll try our best to help.
The volume is very quiet.
If you hover over the stream, there is a volume control at the bottom left. This defaults to 50%, so you can turn it up if your speakers are quiet.
I'm hearing an echo.
This happens if you have opened the stream in more than one browser window or tab.
I can't see the stream on my device.
It may not be the right time for the webinar to start, so please double check you have entered at the right time. We'd also recommend checking your internet connection is operating properly.
On some browsers, you may have to press the ‘play' button to start the stream.
The live stream is stopping and starting.
The nature of technology means we unfortunately cannot guarantee a completely clean and uninterrupted stream. The path to your computer can be quite complex, so its normal that sometimes you can experience ‘buffering' or ‘stuttering'.
You do need a relatively fast internet connection to view live video. If you can watch YouTube videos reliably, you should be able to watch a live stream – so give it a try to test your internet speed.
We generally broadcast in Full HD. The data rate for this may be too large for your internet connection, so if you're having issues, you can click on the cog in the lower right and select a lower speed/size.
The page or stream does not load.
Please make sure you are using a modern browser. Our page is coded to work on all modern web browsers, as well as tablets and most mobile phones.
We're here to help.
If you experience issues during a live broadcast, please let us know. Pop a message in the live Q&A and we'll do our best to help you out.